Customer Service Interactive Training | Effective Communication Course Updated
Aug 1, 2022
Ferndale,United States - August 1, 2022 /PressCable/ —
The updated training is meant for employees, managers and C-suite executives who want to strengthen their branding and provide excellent customer service. The intensive program teaches students how to provide a unique customer experience, deal with difficult clients, and be perceived as credible and trustworthy through effective communication.
More details can be found at https://lauriebrown.com/workshops/customer-experience-workshops
With the newly announced class, students learn how to listen effectively and identify what today’s customers expect, want, and need. Through focused best practices, Laurie helps executives and employees create lasting relationships with customers so that they respond positively, even when given bad or difficult news.
The training includes an introduction to three essential communication techniques. As explained by Laurie, the core of effective communication lies in active listening. Companies can only respond well to their clients if they first understand what they are saying. This is particularly important during customer service calls when the customer is usually irate and already in a bad mood. Further details can be found at https://lauriebrown.com/blog/how-to-improve-your-listening-skills-here-are-five-tips
In the updated training, executives are taught how to make their business more about their customers rather than themselves. Laurie explains that becoming more customer-focus helps companies build better relationships and leads to stronger conversion with repeat clients. The strengthened Customer Service Excellence Training includes modules on greeting customers face-to-face, online, or by telephone, methods of keeping a warm and positive attitude even on a bad day, and specific ways to communicate rules and regulations, among other things.
Laurie is a globally-recognized and well-known communications expert. Her high-content, fun, and collaborative approach has helped hundreds of companies worldwide learn newer and better strategies to be more influential and persuasive.
She is passionate about providing engaging programs that make a difference and is the author of “The Greet Your Customer Manual”, The Teleprompter Manual and Band-aid.
She updated her training to make it more interactive, even as it is conducted online. She works with companies of all sizes across all industries.
Interested parties can find more information by visiting https://lauriebrown.com
Contact Info:
Name: Laurie F Brown
Email: Send Email
Organization: Laurie Brown Communication
Address: 541 West Oakridge Street, Ferndale, MI 48220, United States
Phone: +1-248-761-7510
Website: https://www.lauriebrown.com
Source: PressCable
Release ID: 89079431
If you detect any issues, problems, or errors in this press release content, kindly contact [email protected] to notify us. We will respond and rectify the situation in the next 8 hours.
More News
Taylor Swift becomes most-awarded artist in MTV VMA history with 31 wins
Taylor Swift became the most-awarded artist in MTV Video Music Awards history on Sunday, receiving the inaugural Artist Director Honors and moving past Beyoncé with 31 awards. Swift, who said she had written and directed 18 music videos, also premiered her self-directed video for “Patient Zero,” starring Colin Farrell and Dakota Johnson.
‘Lanterns’ Stars Kyle Chandler & Aaron Pierre On Going Deeper Into Hal’s Psyche And The Jordan Boys Legacy
SPOILER ALERT! This post contains details from the penultimate episode of HBO’s Lanterns. HBO’s Lanterns gave audiences, and John Stewart (Aaron Pierre), a much deeper understanding of Hal Jordan (Kyle Chandler) in the penultimate episode of the DC series on Sunday night. The episode opens with a flashback to 1975, when Hal gets in trouble […]
Taylor Swift Accepts First-Ever Artist Director Honor at MTV VMAs 2026 – Read Her Full Speech!
Taylor Swift was honored with the first-ever MTV VMA Artist Director Honors Award at the 2026 MTV Video Music Awards […] The post Taylor Swift Accepts First-Ever Artist Director Honor at MTV VMAs 2026 – Read Her Full Speech! appeared first on Just Jared - Celebrity News, Entertainment News & Photos.
Why Isn’t Taylor Swift’s ‘Patient Zero’ Video on YouTube Yet? Release Date Confirmed
Taylor Swift premiered her “Patient Zero” music video during the 2026 MTV VMAs, but fans looking for the full visual […] The post Why Isn’t Taylor Swift’s ‘Patient Zero’ Video on YouTube Yet? Release Date Confirmed appeared first on Just Jared - Celebrity News, Entertainment News & Photos.
Taylor Swift Premieres ‘Patient Zero’ Music Video at VMAs, Turning Her New ‘Showgirl Encore’ Single Into a Dramatic Ghost Story
It’s a love story? No, a ghost story. Taylor Swift brought her “Patient Zero” music video to the MTV Video Music Awards Sunday night for its official world premiere, following up the release of the single at the beginning of the weekend with visuals that take the triangle in the song into more dramatic and […]
Sienna Spiro Wows MTV VMAs 2026 with ‘Great Expectation’ Performance, Wins Best New Artist Award
Sienna Spiro had a big night at the VMAs and this feels like the start of more big things for […] The post Sienna Spiro Wows MTV VMAs 2026 with ‘Great Expectation’ Performance, Wins Best New Artist Award appeared first on Just Jared - Celebrity News, Entertainment News & Photos.
Taylor Swift’s “Patient Zero” Music Video Drops: Watch It On Apple Music, Amazon Music Or Spotify
UPDATED with video: The music video for Taylor Swift’s new song “Patient Zero” made its world premiere during the MTV Video Music Awards tonight on CBS and MTV. A teaser clip of the video dropped Thursday, when news of Sunday’s full video fleshed out the storyline hinted at in the teaser released Thursday: Swift and […]
Taylor Swift Makes History With Most Ever Wins at MTV VMAs
Taylor Swift is filling up her blank space with some new hardware. The “Fate of Ophelia” singer officially made history at the 2026 MTV VMAs by becoming the most awarded artist in the show's...
MTV VMAs 2026: Complete Winners List (Live Updates)
It’s time to zero in on the 2026 MTV Video Music Awards. The Sept. 27 event, hosted by Snoop Dogg at Los Angeles’ Peacock Theater, is guaranteed to have a star-studded list of attendees,...
Taylor Swift Explains ‘Patient Zero’ Video Meaning, Reveals Cara Delevingne’s Surprise Role
Taylor Swift has officially premiered the music video for her new single “Patient Zero”! The 36-year-old superstar debuted the video […] The post Taylor Swift Explains ‘Patient Zero’ Video Meaning, Reveals Cara Delevingne’s Surprise Role appeared first on Just Jared - Celebrity News, Entertainment News & Photos.
Who is Taylor Swift Sitting Next to at MTV VMAs 2026? Her Seatmate Switched After Minutes!
Taylor Swift is at the VMAs tonight to celebrate her music videos and receive a special honor! The 36-year-old singer […] The post Who is Taylor Swift Sitting Next to at MTV VMAs 2026? Her Seatmate Switched After Minutes! appeared first on Just Jared - Celebrity News, Entertainment News & Photos.
LISA Gives Energetic Performance of New Single ‘SaWaDiKa’ at MTV VMAs 2026 – Watch Now!
LISA hit the stage to perform her new single, “SaWaDiKa,” at the 2026 MTV Video Music Awards on Sunday (September […] The post LISA Gives Energetic Performance of New Single ‘SaWaDiKa’ at MTV VMAs 2026 – Watch Now! appeared first on Just Jared - Celebrity News, Entertainment News & Photos.
YOUR NEWS, OUR NETWORK.
Do you have Great News you want to tell the world?
Be it updates about your business or your community, you can make sure that it’s heard by submitting your story to our network reaching hundreds of news sites across 6 verticals.